Table of Contents
Overview
This Partner Portal FAQ section covers the RFP submission process, what to include in the submission, turnaround time, and what the Yodeck response contains.
F.A.Q.s
How do I submit an RFP through a Yodeck partner and how long does it take?
Submit RFPs through your Account Manager:
- Under 20 screens: RFP support is not provided. Use the standard Quote Request flow in YConsole instead.
- 20+ screens: Turnaround is 10 business days from submission via your AM.
Email your AM directly with the RFP document and supporting details. Avoid forwarding through generic support inboxes for RFPs, since that adds routing delay.
What information should I include in an RFP submission?
To get an accurate proposal back within the 10-day window, include the following in your submission:
- End customer profile: company name, industry, headquarters location, parent company if relevant.
- Deployment scope: total number of screens, number of physical locations, regions or countries involved (US, EU, APAC, etc.), expected rollout phases and dates.
- Hardware requirements: whether the customer needs Yodeck Players (1GB or 4GB), is bringing their own hardware (Brightsign, Android, Tizen, WebOS, FireOS), or a mix. Note any preferred shipping arrangements.
- Subscription plan: Basic, Premium, or Enterprise. List any specific features the customer needs (Power BI, Microsoft apps, advanced scheduling, custom user roles, proof of play, etc.).
- Term: monthly, annual, or multi-year prepayment.
- Integrations: SSO requirements (note: Microsoft SSO is not available on Reseller or Whitelabel sites), API access, third-party content sources, calendar or CMS integrations.
- Security and compliance: SOC 2, ISO 27001, GDPR, HIPAA, accessibility, or other certifications the customer requires documented.
- Timeline and decision criteria: when the customer expects to decide, who the evaluators are, and which alternative vendors are also bidding if known.
The more complete the brief, the less back-and-forth before pricing is locked.
What does the RFP response include?
The standard RFP response from Yodeck covers:
- Pricing proposal with partner discount applied (per-screen or bundled).
- Hardware quote, including shipping and customs handling notes.
- Feature mapping against the customer’s requirements: what’s in scope, what needs custom work, what is unavailable on Reseller or Whitelabel sites.
- Security and compliance documentation to attach to the customer’s response.
- Suggested deployment plan and timeline.
- Account management and post-sale support model.
Coordinate with your AM during the response period if the customer asks follow-up questions. Material changes to the scope after the response is delivered restart the 10 business day clock.
Need Help?
The Yodeck Support Team can help you out! Log in to your Yodeck account and send us a message from the bottom right corner!