Table of Contents
Overview
This Partner Portal FAQ section covers customer support tools, enabling player types, cross-account content distribution, feature differences between site types, and partner marketing/sales materials.
F.A.Q.s
How do I support my customers?
As a Reseller or Whitelabel Partner, you get access to a Partner Account that lets you log in as any user of your customer accounts. This lets you see exactly what your users see and troubleshoot issues, configure settings, or offer personalized support on their behalf.
For issues you cannot resolve, escalate to the Yodeck Support Team for help.
How can I enable my site’s Web, Brightsign, Android, Tizen, WebOS, and FireOS players?
Go to your site’s settings and enable the relevant options in the Functionality section.
To enable these player types for a specific account: find the client’s account via your site settings, then in the client’s account Players section enable the relevant option and save the form. That specific account will then be able to create the relevant player type.
What features are available on Direct Yodeck accounts but NOT on Reseller or Whitelabel sites?
A handful of features are available on Direct accounts (app.yodeck.com) but are restricted or unavailable when an account sits under a Reseller or Whitelabel partner site. Known differences include:
- Microsoft SSO : Not available on Reseller and Whitelabel sites. Customers migrating from Direct lose this option and need to use standard email/password authentication.
- Player preconfiguration : Not available on Reseller and Whitelabel sites. Customers cannot preconfigure players through the partner portal in the same way they can on Direct.
- Workspaces : Not used the same way on Whitelabel sites. Whitelabel customers are separated by full account rather than by workspaces within one account.
- Yodeck’s published pricing : Resellers and Whitelabel Partners set their own pricing for end customers, separate from <yodeck.com> published rates.
A complete and updated feature comparison list is maintained internally and can be requested from your Account Manager. The list is helpful when migrating Direct customers under a partner site, so any features they will lose can be flagged in advance.
Can I push a content update to all my clients’ screens from one place without using the API?
It depends on how the customers are set up:
- Separate customer accounts (the standard partner setup): No. There is no “push to all” across separate accounts without the API. You can log into each account via YConsole and push changes individually.
- Sub-workspaces under a parent account : Yes. Media uploaded to the parent workspace is automatically available to all sub-workspaces.
What marketing and sales materials are available to Yodeck partners?
All Resellers and Whitelabel Partners receive a partner kit on joining. The standard kit includes:
- Sales decks : reseller pitch deck for end customers, plus vertical-specific decks (retail, healthcare, hospitality, education, corporate communications, restaurants).
- One-pagers : feature one-pagers, plan comparison sheets, hardware spec sheets.
- Vertical narratives : industry-specific positioning you can re-skin or co-brand.
- Email and social templates : co-marketing email sequences, LinkedIn and social post templates, banner ads.
- Case studies : real-world deployments by industry, with metrics where available.
- Demo licenses : Demo accounts you assign to prospective customers so they can trial the platform without being billed.
- Training resources : access to product training, certification materials, and recorded webinars via the Partner Portal.
Whitelabel Partners additionally receive:
- Custom-branded SD card images for Yodeck Players.
- Custom CSS, logos, favicon, and a custom web address for the partner portal.
- White-labelled installers for Android and Brightsign players where applicable.
For specific or localized materials (different language, regional case studies, custom co-branded assets), contact partners@yodeck.com.
Need Help?
The Yodeck Support Team can help you out! Log in to your Yodeck account and send us a message from the bottom right corner!