Yodeck Registration Code

Overview

When you set up a new player in Yodeck, you will see a registration code on your screen. This code links your device to your Yodeck account, so you can register it and start managing it from the portal. In this article, we explain what the registration code is, where to find it, and how to use it to complete setup successfully.

What is the Yodeck registration code?

The Yodeck registration code is a unique code displayed on your TV, monitor, or browser after your player starts successfully. You enter this code in the Yodeck portal to pair your device with your Yodeck account. Once registration is complete, the screen appears in your account, and you can start managing it remotely.

ℹ️In simple terms, the registration code is the link between your player and your Yodeck platform account.

What does the registration code look like?

There are two common registration code formats in Yodeck:

• 8-digit code: Is used by Yodeck Player (Raspberry Pi) ➡️ Example: 1234-5678

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• 9-digit code: Is used by other supported player types such as Web Player, BrightSign, Android, Tizen, webOS, Windows, and Fire OS ➡️ Example: 1-2345-6789

Where can I find the registration code?

In most cases, you will see the registration code during first-time setup, after the player finishes booting. However, you may also see it again after deleting a screen from your Yodeck account or after reprovisioning certain devices, such as after replacing an SD card, modifying the SETTINGS.txt file of your Yodeck player (Raspberry Pi), or reflashing the device.

How to register your screen using the registration code

Follow the steps below to register your screen(s) using the registration code:

✅If everything is correct, your screen should appear in your Yodeck account shortly after you save the code.

Match your registration code to the correct player type

Choosing the correct player type is important because each registration code is linked to the specific player type that created it. The initial part (prefix) of the registration code indicates the player type, usually identified by the first single digit (“1”-“9”). However, in one instance (Embeddable Feeds), the identifier may consist of the first two digits (“10”). Refer to the table below to accurately match the code displayed on-screen with the corresponding player type.

Registration Code Prefix	Identified Player Type
0	Yodeck Player
1	Web Player
2	BrightSign
3	Android
4	Tizen
5	webOS
6	Windows
7	Fire OS
8	Android (Play Store)
9	Chrome OS
10	Embeddable Feeds

💡If you are not sure which player type to choose, start with the device you are using, then match it to the code prefix shown on screen.

Troubleshooting “registration code” issues

You can click the expandable arrows below to reveal troubleshooting methods for common registration code issues.

How to fix “The registration code given does not match the player type”.

⚠️Seeing “The registration code given does not match the player type”?
Check the registration code’s prefix and make sure you selected the matching player type in Yodeck.

This error usually means the player type selected in the Yodeck portal does not match the registration code shown on screen. To fix it:

1. Check the registration code shown on your screen.
2. Look at the prefix of the code.
3. Match it to the correct player type using the table above.
4. Go back to the Yodeck portal.
5. Select the matching player type.
6. Enter the code again and click Save.

If you still see the same error:

• Make sure you entered the code correctly
• Make sure you selected the correct player type

If the issue continues, contact Yodeck Support and include:

• A screenshot of the error, if possible
• The full registration code
• The exact device model
• The player type you selected

What if the registration code does not appear?

⚠️If you do not see a registration code, the player may not be ready to register yet.

Check the internet connection: Your player needs internet access to complete setup correctly. If it is offline, the registration code may not appear. Try the following:

• Make sure the device is connected to the internet
• Test the network connection
• If possible, use Ethernet to rule out Wi-Fi issues

For Web Player: If you are using Web Player, make sure your browser or smart TV is online and the registration screen has loaded fully. If the device has internet access but the code still does not appear, contact Yodeck Support.

For Yodeck Player (Raspberry Pi): If the screen stays black or you do not see any registration message, the SD card may be corrupted, or the image may not have been flashed correctly. In that case, reflash the SD card and try again.

Other messages and special cases.

Player Already Registered: If you see a Player Already Registered message, the device is already linked to another Yodeck account. Please contact Yodeck Support so the team can investigate and help you continue.

Pre-provisioned players: Some advanced or enterprise deployments use pre-provisioned players. In these cases, the device may register automatically without showing a registration code. Instead, the screen may show a message such as: “Registering Screen…“. If automatic registration fails, the registration code may appear, so you can complete the process manually.

What happens after registration?

Once registration succeeds, the screen is added to your Yodeck account. You can then name it, organize it, and assign content. If the status does not update immediately, wait a moment and refresh the page.

F.A.Q.s

Need Help?

The Yodeck Support Team can help you out! Log in to your Yodeck account and send us a message from the bottom right corner!