Lock Down Player [Enterprise Plan only]


Before locking down your player, make sure that you have read the below information. Many configuration options will be disabled and you will need to have physical access to the player in order to unlock it.

By locking down the player, the below options will be disabled on your player’s settings:

  • Disabling SSH and firewall TCP Port 22
  • Disabling VPN support connection option
  • Disabling firewall reconfiguration option
  • Disabling CHANGING the Customization Script
  • Disabling CHANGING the Custom Power Script
  • Disabling remotely CHANGING all player’s SSH support passwords

How to unlock the Player

When deactivating this feature, a deactivation file is produced for each device affected by this feature and emailed to the Account Admins only. The deactivation file must be written on a USB flash drive. While the player is off, you need to plug in the USB flash drive with the deactivation file on the player’s USB ports, then start the boot-up sequence in order for the lockdown setting to be de-activated. Reflashing the device will not do anything.

The deactivation file will be in this format (unlock_ Player’s-ID _ Screen-ID ) in order to know which file to use on which player.

  • Example :
    Player’s-ID= 12345
    Screen-ID= abc1234

The unlock file that will be produced upon disabling the Lock-Down feature on that player will be named as:

  • unlock_ 12345 _ abc1234