Table of Contents
Overview
This Partner Portal FAQ section covers upgrade paths between Affiliate, Reseller, and Whitelabel partner tiers, and combining roles.
F.A.Q.s
Can I sign up as an Affiliate first and upgrade to Reseller later?
Yes. To make the move:
- Reach out to the Partners team to initiate the Reseller onboarding process.
- Customer confirmation is required to transfer their existing account to your partner site.
See also: What are the different types of Yodeck Partners? for the full definitions of Affiliate, Reseller, and Whitelabel tiers.
Can I be a Reseller or Whitelabel Partner and also enroll as an Affiliate?
Yes. The Affiliate program runs as a separate role, and there is no automatic link between an existing Reseller or Whitelabel account and a new Affiliate registration. To combine them, you sign up for the Affiliate program separately and keep the workflows distinct:
- Use Affiliate for pure lead generation (referrals through your website, ads, content, or campaigns) where Yodeck handles the customer relationship directly.
- Use your Reseller or Whitelabel account for customers you onboard, support, and bill yourself.
The same customer cannot be counted under both models. Affiliate commission is paid on customers who sign up directly with Yodeck through your referral, while your Reseller or Whitelabel accounts are billed to you at partner rates. Affiliate commission percentage is set per agreement. Contact the Partners team to set up the Affiliate side.
Need Help?
The Yodeck Support Team can help you out! Log in to your Yodeck account and send us a message from the bottom right corner!