HOME > Documentations > Yodeck User Manual > Issues with Logging into Yodeck Portal Issues with Logging into Yodeck Portal Posted by Kostas Sveronis on December 7th, 2020 Table of Contents Signing upLogging into your Yodeck AccountNeed Help? Signing up If you have trouble signing up, make sure you check the following: All the fields have been filled out correctly.The email that you used is correct.If you have previously used this email in some other Yodeck Account (either as a primary email or an additional user), you can’t use it again in another Yodeck Account.The password you provide must be at least 6 characters long (any character will do, letters, symbols, numbers, or anything).Make sure you have checked the “I accept the Terms & Conditions” checkbox. If the problem persists, try Hitting Ctrl+F5 in your browser to refresh the whole pageClearing your browser’s cacheRebooting your PC/Laptop or even using another PC/Laptop Logging into your Yodeck Account Make sure you check the following: If you keep getting a message that your credentials are wrong, try resetting your passwordIf the problem persists, try Hitting Ctrl+F5 in your browser to refresh the whole page Clearing your browser’s cache Rebooting your PC/Laptop or even using another PC/Laptop Need Help? If you still have trouble accessing your account, you can always contact our support team.