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Find helpful information about Yodeck’s Partner Programs and answers to frequently asked questions.
Contact us!
Contact us, and you could be the next Yodeck Partner!
Can I pay annually as a partner?
Right now, our Partner’s pricing model is monthly invoicing. But annual or multi-year prepayments are also an option, and additional discounts are offered!
What are the different types of Yodeck Partners?
Yodeck Affiliate
Affiliates direct sales to https://www.yodeck.com/ or may directly sign up customers on the Yodeck platform. After the customer has reached the Yodeck site or app, affiliates will not interact with the customer. Affiliates do not bill or provide any service to customers. They only bring in new signups to Yodeck. When a tracked user signs up for a subscription, all payments are considered when calculating the affiliation fees.
Yodeck Reseller
- Sell the Yodeck service directly to their customers and support them throughout the deployment and operation of the service.
- Sign up and bill their customers directly, while Flipnode LLC bills Resellers for the services provided at a discounted rate.
- They are expected to provide local purchasing and assembly of Yodeck Players. Although not mandatory, this allows for higher service discounts for resellers. They may provide Yodeck Players for free, as a lease, or offer them to customers for purchase. They may also provide additional equipment (TV sets, TV mounts, cables, network equipment, etc.) and installation services, directly or through a subcontractor, to provide a complete solution to their customers.
- They are required to provide Yodeck support services to their customers through their Partner Account. These must include remote support of Yodeck installations and may consist of on-site support services. Providing a wholly managed service over Yodeck is also an option, where the Partner manages the customer’s account, and the customer never has to deal with Yodeck directly.
Yodeck Whitelabel Partner
Whitelabel Partners are Resellers with their version of a Yodeck Portal. Users do not see Yodeck branding anywhere. Whitelabel Partners have the following benefits:
- Custom CSS, changing text or branding, even hiding whole sections of the Portal.
- Custom web address for the management Portal, e.g., https://app.yourcompany.com
- Customized SD Card image with custom branding for easy and safe SD card imaging.
Additionally, there is an annual fee for servicing a Whitelabel Partner Account.
Whitelabel Partners are free to use their own pricing policy with customers, while the published Yodeck Pricelist naturally binds Resellers that customers can see on Yodeck.com.
How long does it take to set up my partner site?
Our team will have your Partner’s site in less than 1-2 business days!
What do I need to qualify as a Yodeck Partner?
You need to be an IT or Digital Signage professional who provides Digital Signage solutions to other companies. That’s it.
Of course, there is a minimum billable volume for Resellers and another for Whitelabel Partners, but these are low. Any difference between actual volume and minimum billable volume is reimbursed as soon as you exceed this required volume, so you will not lose any money.
I want to use Yodeck for my own customers!
We are establishing the Yodeck Partner Network, which is comprised of IT and Digital Signage professionals worldwide who will use Yodeck as the technology to provide complete turn-key solutions to end customers. We have 3 levels of Partners:
- Affiliates: You bring in sales leads through ads/banners or direct contact, and you get a recurring affiliation fee, nothing more.
- Resellers: You resell Yodeck subscriptions at a discount while accessing a Partner Account on our backend to support your customers.
- Whitelabel Partners: You get everything a Reseller gets, plus your custom branding on our Portal, no mention of the Yodeck brand, and your own custom pricing.
Can I change from being a Reseller to a Whitelabel Partner?
Yodeck allows a Partner to easily switch from being a Reseller to operating as a Whitelabel Partner, and vice versa. Flipnode LLC will evaluate each switch request and proceed with a custom proposal for the switch.
Many Partners choose to start as Resellers and review our Partnership down the road to consider switching to Whitelabel. Others begin as Whitelabel from day one. We try to accommodate requests as they come in.
How do I support my customers?
If you are a reseller or a white-label partner, you will get access to a partner account. This particular account allows you to log in as any user of your customer Accounts. This way, you can log in and see exactly what your users see, making it easy for you to help them. Finally, our Yodeck Support Team is here for you. If you need help, you can escalate the issue to us, and we will assist you.
Can I use Yodeck for my customers without being a Reseller?
Short answer: Of course, but not on the Free Plan.
Here are the relevant quotes from our Terms of Service:
- One person or legal entity may not maintain or use more than one Free Account. You must use a single Account for all screens you manage through the service. Using multiple Free Accounts (which allow only one screen to be managed) to manage multiple screens is not allowed.
- Suppose you are using the service to serve your customers. In that case, you are obliged to inform Flipnode about the services you provide using the service and to whom you provide them, along with any other information Flipnode may request from you. You may be asked to sign a partnership agreement to continue your business as above.
- The Terms of Service apply in whole to (i) the Account Holder, (ii) users to whom the Account Holder has provided access to the account, and (iii) end-customers and end-users that may receive services through the service indirectly by a 3rd Party acting as a Reseller or Partner.
Essentially, what that means is that you are very welcome to provide Yodeck-based services to your customers, but they must be on a paid account, even if they only use 1 screen. To do that, there are two options:
- You (or your customer) should subscribe to the Monthly or Annual Plan for 1 (or more) screens using a credit card as if the customer were buying directly from us.
- You can contact us and get a Reseller Account (or Whitelabel) to resell the service to your customers. We will bill you (through an invoice), and you will bill your customers.
How can I enable the Web, Brightsign, Android, Tizen, WebOS, and FireOS players on my site?
You can access your site’s settings and enable the relevant options in the Functionality section, as shown below.
Enable this option on your site to allow accounts to create these players if the relative option is enabled.
Enabling Player Types
To enable these player types for a specific account, you must find your client’s account via your site settings.
In the client’s account Players section, enable the relevant option and save the form; that specific account will be able to create the relevant player type under his account.
How do I create an Onboarding and a Layout Template account for my site?
You can set up dedicated Onboarding and Layout Template accounts, which will hold custom media assets, apps, and layout templates to streamline your customer onboarding and layout creation processes.
- Onboarding Account: All media assets and apps added to this account will serve as onboarding content for new customer accounts.
- Layout Templates Account: Layouts created in this account will serve as reusable templates for your customers’ gallery.
When you create these special user accounts (for example, containing custom items like “App A” or “Layout A”) and link them properly, new customer accounts under your site will automatically inherit these custom elements along with the default Yodeck apps and layout templates.
Setup Instructions
- Create new user accounts under your site, each using a distinct email address.
- Go to your site’s settings and navigate to the Functionality section.
- Add the email addresses of your Onboarding and Layout Template accounts in the appropriate fields.
- Save your settings.
Notes
💡 Existing customer accounts will not automatically inherit any newly created custom apps or layout templates. Only new accounts created after these customizations will benefit.
💡 If you later add more custom apps or templates to the Onboarding or Layout Template accounts, only newly created customer accounts will inherit these additions. Existing customer accounts will retain the original set of custom apps and templates they inherited initially.