7. Staff Permission Roles

Roles & Permissions define the access rights a User has in specific parts of your Yodeck Partner Console. You can contact our support team and request to set a permission role to one or all staff member(s).

Permissions

  1. Billing (disabled by default):
    Add permission to view Billing (see invoices and pay them and also change the card info details).
    If you don’t enable this option the Change Your Card Info and 3) Invoices will not display in their Portal Console Account.
  2. Audit Logs (disabled by default):
    Add permission to view Audit Logs from all staff members.
    If you enable this option the user will have permission to see all the staff actions in the Admin Site Console (Audit log entries) .
    If you don’t enable this option, the staff member will only see their own audit log ( My audit log entries) .
  3. Add account (disabled by default):
    The staff user can create new accounts.
  4. Delete account (disabled by default):
    The staff user can delete accounts.
  5. Update (enabled by default) :
    The staff user can modify any field from User or Account or Device information, except billing related details (Card Info, Invoices).
  6. Update billing-related (enabled by default) :
    The staff user can modify billing-related fields (quota and plan) and activate inactive devices through Device Actions.
  7. Support Login (enabled by default) :
    The staff user can log in as another user for supporting purposes.
  8. Documentation (enabled by default) :
    Give permission to the Yodeck Documentation & Contact Form section. If you enable this option, 5 ) Support Links and 6 ) Contact Us will display in their Portal Console Account.

From the aforementioned permissions, the ones enabled by default are numbers 5-8. This means, that when a user is promoted to staff user, they are automatically allowed to update accounts (5), billing-related fields (6), log in as other users (7) and they also have access to documentation (8).

To further customize the staff user’s permissions, by either adding extra permissions or removing the default ones, contact support and make a request.