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Emergency alerts provide an advanced way to use your digital signage screens to warn people in any building if there's an immediate risk to health, life, property, or environment. With the Emergency Alerts feature, you can warn students, employees, and customers and give them instructions based on the situation that they will face or are facing. The Emergency Alerts feature allows you to send warning messages to your TV screens very easily and very quickly.

Let's say you are a company, university or any "crowded" place with multiple departments or buildings, each with several screens. You want to warn a section of your company that there's a fire in a room on the 5th floor. You can very quickly warn employees, students or customers who are located on the 5th floor to avoid that room or even evacuate the 5th floor entirely. Also, you would like to warn the other people in the building to not go to the 5th floor, or perhaps evacuate the building.  This is a typical case where you set up an Emergency Alert "widget" per floor and assign each player that widget and if there's an emergency you can warn the entire building that there's an emergency situation in a specific department.

The Emergency Alerts feature is flexible enough that it allows you to implement any kind of warning scenario. If you have difficulty setting it up on your own, please reach out to our tech support and we will help you optimize your use of our Emergency Alerts feature.

Quick Setup for the Emergency Alert feature

The first thing you have to do is add a type (a category) of Emergency Alert on your player. If you'd like to create a quick Emergency Plan, you will find the following steps very useful.

  1. Edit the player that you like to add an Emergency Alert by clicking the Edit button.

  2. Go to the Emergency Alerts Tab and click the Add button and choose one of the 12 Default Emergency Alerts.

  3. For our example, as an Emergency Alert Type, I chose the Fire Alert, and for the content that I want to display on my screen, I chose the Standard Default Alert Template.
    Feel free to choose any Default Alert Type of your choice.

    Content to Display in Alert

    Of course, you have the option to choose a Layout, or a Playlist or even a Media file from your Yodeck account. 

    For example, if you do not want to display the Default Alert Type and you could display a Layout with an Evacuation plan and with a Ticker running on the bottom of your screen displaying some instructions, like the example below:

    Or you could display some instructions on your TV screens pointing people towards the right direction so they can find the nearest exit, like the images below:

  4. By clicking the OK button, you will see that your player now has acquired the Fire Emergency Alert Type.

    You can, of course, add multiple Emergency Alerts on your player if you like. I have also added one more Emergency Alert (Safety) for my example.

  5. Save your configuration and click the "Push to Players" button, in order for the player to download the Emergency Alerts locally on the SD card. This allows for an immediate content change if an emergency situation occurs.

    Push to Players?

    • Make sure that after you make the above configuration on your player, you click the Push to Players button on your Yodeck account.
    • Make sure that your players are online, otherwise, they will not be able to download the configured Emergency Alert.

Upon adding an Emergency Alert on your player, in your dashboard, a new button will appear, called "Broadcast Emergency Alert". 

Broadcasting an Emergency Alert Type on your Player(s)

By clicking this button, the Emergency Setup Wizard (consisting of 3 steps) will appear on your TV screen.

Emergency Wizard screen 1

Select the Emergency Type that you have configured on your players. 

In the image below you can only see 2 Emergency Alert Types, the Fire and the Safety Alerts, because I have only configured those 2 on my players in the previous steps.

If you configure more Emergency Alert Types on your players, in this step you will see the ones that you have configured on your players.

Emergency Wizard screen 2

The Headline, the Description, and the Instructions are predefined with the default texts. But you can, of course, change their texts by typing in something else.

Also, you can choose how long the specific Alert will be displayed on your TV screens. The Default display hours that you can choose are 2 hours, 5 hours, 12 hours, 24 hours, and 48 hours.

By clicking "Next Step" you will proceed to the final step.

Emergency Wizard screen 3

You'll see a quick review of your Emergency Alert that you have configured on your players. Upon clicking the "Broadcast" button, this specific Emergency Alert (Fire) will be pushed to your players immediately.

How to cancel an Emergency Alert

If you want to cancel an active Emergency Alert that is running on your players, you can click the "X" button located next to the "Broadcast Emergency Alert" button.

Overview of the Default Emergency Alert Types

Below are the Default Emergency Alert Types

Editing a Default Emergency Alert

You can, of course, edit a Default Emergency Alert and change the HeadlineDescription and Instructions text fields as you wishBy clicking the edit button, a new form appears with all the relative settings that can be configured. 

Feel free to change anything in this form, except the Name of the Default Emergency Alert. You can also Preview the Default Emergency Alert by clicking the Preview Default button.


Creating a new Emergency Alert Type on your Yodeck account

You also have the option of creating your own Emergency Alert Type if the Default ones do not fit your needs.

By clicking the +Add new Alert Type button, a new editing form appears in order to create your brand new Alert Type.

How the Default Emergency Alert Types look like on your TV screen

What are the Player Broadcast Groups?

If you have many players and you want to broadcast an Emergency Alert, you can broadcast it to ALL Players in your Account or broadcast it to a preconfigured Broadcast Group of Players, for example only to the players that are located on the 1st floor or located in Building A.

The first thing you have to do is create the desired Tags in your account and assign them to your players. You can follow this link here in order to create Tags in your account or you can just edit your player and in the Tags field type the keyword (the tag you want to assign to that particular player) and then either press the Enter button on your keyboard or click outside the field box with your mouse.

Creating a Broadcast Group

After creating the Tags of your choice, you can create a Broadcast Group in your Account. Just click the +Add new Broadcast Group, type the name of your Broadcast Group and also define the Tags that you want this Broadcast Group to include.

The Broadcast Groups can only be created if you have created at least 1 Tag in your account.

You can follow this link here in order to create Tags in your account.

Example 1

For my example, I have created 4 different Broadcast Groups for my 4 players and I have already assigned tags to them as shown below:

Player 1

Player 2

Player 3

Player 4

Assuming that you have already added an Emergency Alert on all your players, if you now try to Broadcast an Emergency Alert on your players, an extra step will be added to the Emergency Wizard, which will instruct you to specify which Broadcast Group you want to broadcast your alerts.

For our example, as you can see, an extra step has been added to our Emergency Alert Wizard. You can now choose which players (meaning which Broadcast Groups) you want to broadcast the Emergency Alert.

Broadcast Groups with Workspaces [Enterprise Plan]

If you are using the Workspace feature, you have already grouped your players based on a Workspace. You can also choose in which Workspace you want to broadcast your Emergency Alert. You can broadcast an emergency alert only to the players that are nested in Workspace A and the alert will not affect your other screens nested in another Workspace.

Example 1

For my example, I have created 2 Workspaces, Workspace A and Workspace B. In each Workspace I have 2 players which are located on different continents.

As you will see, with Workspaces the direct assignment of the Broadcast Rule can be very easy. The only thing you have to do is create a Broadcast Rule and add the same tag to your players as well. Of course, you can create more complex Broadcast Groups, for example, Evacuation Plan--1st Floor, Evacuation Plan -- 2nd Floor, and create the necessary Tags for these Groups as well.

If you have many players, you can use the Bulk Edit option to add the same tag (Evacuation Plan – Tag) to your players.

Workspace APlayer 1

Player 2

Workspace BPlayer 1

Player 2

Assuming that you have already added an Emergency Alert on all your players if you try to Broadcast an Emergency Alert on your players, an extra step has been added to the Emergency Wizard. Due to the fact that all players have the same Broadcast Group Tag, this extra step will help you choose which players (meaning which Broadcast Group) and also which Workspaces (A, B or All )you want to broadcast your configured Emergency Alerts.

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