Table of Contents
Overview
This Partner Portal FAQ section covers submitting orders, attaching POs, hardware turnaround, customs documents, and renewal handling.
F.A.Q.s
Does Yodeck provide hardware to partners?
Yes. Partners can order Yodeck Players (1GB or 4GB Raspberry Pi-based) directly through the Partner Portal using the “Place an Order” form in YConsole. Resellers may also be eligible for free hardware bundled with subscription orders, depending on the deal structure. Speak to your Account Manager for details. Standard hardware turnaround is 6 to 10 business days (3 to 5 days warehouse prep plus 3 to 5 days standard shipping, varies by region).
How do I submit and track a Quote Request through the partner portal?
Use the “Place an Order” link in the Quick Links widget on your YConsole dashboard (Home → Place an Order). Fill in the form (account, prepay type, quota, term, hardware if applicable, payment method, optional comments), click Calculate Costs to review, then Submit your Order to finalize.
To track requests, go to Home → Partners → Quote Requests. Each row shows status, payment method, invoice number, and (for hardware) tracking number. Click the order ID for full details. Status flow: pending → approved → invoiced → completed (or cancelled / declined).
How do I submit a Purchase Order (PO) as a partner?
POs are submitted through the same “Place an Order” form in YConsole. Choose your payment method (Wire Transfer is the typical option for PO-based orders). Once submitted, the Partners team reviews and accepts the request, then issues an invoice referencing your PO.
How do I attach a PO number to a YConsole quote request?
Add the PO number to the Comments section of the quote request form. Your Account Manager will manually add it to your invoice once the request is processed.
How do hardware POs work, and what is the expected turnaround?
Standard turnaround is 6 to 10 business days from order placement: 3 to 5 days warehouse preparation plus 3 to 5 days standard shipping. Delivery time after shipment varies by region (US/UK/EU: 2 to 4 business days; rest of world: 5 to 10 business days). Expedited shipping is available and reduces delivery time to 1 to 2 days after shipment.
A tracking number is sent by email once the order ships and is also visible under the Orders tab in your account. Orders still in warehouse prep show “Processing”.
Can I place a hardware order but delay license activation until I say so?
Please contact your Account Manager. This is handled on a case-by-case basis under the current billing rules.
How do I get a signed and paid invoice for the hardware shipment customs clearance?
A paid commercial invoice is generated as part of the standard order flow once payment is received. If you need additional information for customs (HS codes, Incoterms, declared values, RFC for Mexico, VAT IDs, etc.), contact Support and specify the country requirements. The Support team coordinates with the warehouse to issue or adjust the commercial invoice with all required details.
How do I consolidate multiple licenses into one renewal and use prepay credits?
Talk to your Account Manager. They will prepare a consolidated renewal quote, apply any prepayment credits, and align renewal dates as needed.
Which discount tier do I get as a Reseller vs. a Whitelabel partner?
The discount tier is based on screen volume. Initial discounts are communicated at onboarding; volume-based discounts grow as the partnership scales and are handled by your Account Manager.
Can I apply volume discounts across multiple sub-accounts? Can I redistribute licenses?
Talk to your Account Manager. Volume discount scope and license redistribution rules depend on your partner agreement and are handled on a case-by-case basis.
Need Help?
The Yodeck Support Team can help you out! Log in to your Yodeck account and send us a message from the bottom right corner!