Partner Portal FAQs
Can I change from being a Reseller to a Whitelabel Partner?
Switching Between Reseller and Whitelabel Partner
Yodeck offers the flexibility for Partners to easily switch between being a Reseller and a Whitelabel Partner. This allows for a customizable experience that best fits your business needs.
Contact us if you want to switch, and we will evaluate your request. Our team at Yodeck will then provide you with a custom proposal for the switch.
Why Switch?
Many Partners choose to start as Resellers and then later review our Partnership to consider switching to Whitelabel. Others may choose to start as a Whitelabel from day one. We understand that business needs and goals can change over time, and we strive to accommodate requests as they come in.
How to Switch
To switch between Reseller and Whitelabel Partner, contact us and let us know your request. Our team will work with you to make the transition as smooth as possible.
Become a Yodeck Partner
Would you be interested in becoming a Yodeck Partner? Contact us today and join our growing network of Partners. We offer a range of benefits and support to help you succeed as a Yodeck Partner.
This opportunity will enhance your business and offer clients a top-notch digital signage solution. Contact us now and become the next Yodeck Partner!
What do I need to qualify as a Yodeck Partner?
How to Become a Yodeck Partner
Are you an IT or Digital Signage professional looking to provide Digital Signage solutions to other companies? Then you’re in luck! Becoming a Yodeck Partner is easy and comes with many benefits.
Requirements
To become a Yodeck Partner, you need to be an IT or Digital Signage professional who provides Digital Signage solutions to other companies. That’s it! Of course, there is a minimum billable volume for Resellers and another for Whitelabel Partners, but these are low. This means that even if you are starting, you can still become a Yodeck Partner.
Any difference between your actual volume and the minimum billable volume is reimbursed as soon as you exceed this required volume. Thus, becoming a Yodeck Partner does not result in any loss of money.
How to Apply
If you meet the requirements and are interested in becoming a Yodeck Partner, contact us, and we will guide you through the application process. We always look for new partners and would love to have you on board!
What are the different types of Yodeck Partners?
Yodeck Affiliate
Affiliates direct sales leads to https://www.yodeck.com/, or may directly sign up customers on the Yodeck platform. After the customer has reached the Yodeck site or app, affiliates will not interact with the customer. Affiliates do not bill or provide any service to customers. They only bring in new sign-ups to Yodeck. When a tracked user signs up for a subscription, all payments are considered when calculating the affiliation fees.
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Yodeck Reseller
Resellers sell the Yodeck service directly to their customers and also support them throughout the deployment and operation of the service. Resellers sign up and bill their customers directly, while Flipnode LLC bills Resellers for the services provided at a discounted rate.
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Resellers are expected to provide local purchasing and assembly of Yodeck Players. Although not mandatory, it allows for higher service discounts to Resellers. They may provide Yodeck Players for free, as a lease, or offer them to customers for purchase. They may also provide additional equipment (TV sets, TV mounts, cables, network equipment, etc) and installation services, directly or through a subcontractor, to provide a complete solution to their customers.
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Resellers are required to provide Yodeck support services to their customers through their Partner Account. These must include remote support of Yodeck installations and may include on-site support services. Providing a completely managed service over Yodeck is also an option, where the Partner manages the customer’s account, and the customer never has to deal with Yodeck directly.
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Yodeck Whitelabel Partner
Whitelabel Partners are resellers who own their version of a Yodeck Portal. Users need to see Yodeck branding. Whitelabel Partners have the following benefits:
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Custom CSS, changing text or branding, even hiding whole sections of the Portal.
Custom web address for the management Portal, e.g., https://app.yourcompany.com
Customized SD Card image with custom branding for easy and safe SD card imaging.
Additionally, there is an annual fee for servicing a Whitelabel Partner Account.
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Whitelabel Partners are free to use their pricing policy with customers, while Resellers are naturally bound by the published Yodeck Pricelist that customers can see on Yodeck.com.
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​Contact us, and you could become the next Yodeck Partner!
Does Yodeck provide hardware to partners?
How to Explore Your Options with Us
At our company, we understand that everyone has different needs and preferences. That’s why we offer various options to help you find the perfect solution for your unique situation. Whether you’re looking for a new product or service or need guidance, we’re here to help.
Contact Us
You should contact us if you’re ready to explore your options with us. You can reach us by phone, email, or through our website. Our team of experts is available to answer any questions and guide you through the process.
What to Expect
Once you contact us, we’ll work with you to understand your needs and preferences. We’ll then present you with various options that best suit your situation. Our team will guide you through each option, explaining the benefits and helping you make an informed decision.
I want to use Yodeck for my customers!
Yodeck Partner Network
Welcome to the Yodeck Partner Network! We are excited to announce the launch of our new program, designed for IT and Digital Signage professionals worldwide. Our goal is to provide complete turn-key solutions to end customers, and our partners are vital to achieving this goal.
Our Partner Network comprises three levels: affiliates, Resellers, and Whitelabel Partners. Each level offers unique benefits and opportunities for our partners. Let’s take a closer look at each level and its entails.
Affiliates
The first level of our Partner Network is Affiliates. As an Affiliate, you bring in sales leads for Yodeck through various methods, such as ads/banners or direct contact. In return, you will receive a recurring affiliation fee. This is a great option for those who want to be involved with Yodeck but may need more resources to resell or whitelabel our product.
Resellers
The second level of our Partner Network is Resellers. As a Reseller, you will have the opportunity to resell Yodeck subscriptions at a discounted rate. This means that you can offer our product to your customers at a lower price, making it more attractive to them. In addition, you will also have access to a Partner Account on our backend, which will allow you to better support your customers.
Whitelabel Partners
The highest level of our Partner Network is Whitelabel Partners. As a Whitelabel Partner, you will receive all the benefits of a Reseller, plus some additional perks. One of the main benefits is that you will have your custom branding on our Portal. This means that there will be no mention of the Yodeck brand, giving you full control over the branding of our product. In addition, you will also have the ability to set your custom pricing for Yodeck subscriptions.
✅ If you want to become a Yodeck Partner, we would love to hear from you! Please contact us; we will provide more information on joining our Partner Network. We are always looking for new partners; you could be the next one!
Thank you for considering Yodeck as your partner. We look forward to working with you and providing top-notch digital signage solutions to our customers together.
Can I pay annually as a partner?
Flexible Payment Options with Our Partner
At our partner, we understand that every business has different financial needs and preferences. That’s why we offer various payment options to make it easier for you to manage your partnership with us.
Monthly Invoicing
If you prefer to pay on a monthly basis, we offer the convenience of monthly invoicing. This means that you will receive a bill at the end of each month for the services you used during that period.
Annual and Multi-Year Prepayments
In addition to monthly invoicing, our partner offers the flexibility of annual or multi-year prepayments. This means that instead of paying on a monthly basis, you have the option to pay upfront for a full year or even multiple years in advance.
Not only does this provide convenience by reducing the frequency of payments, but it also comes with additional discounts. By choosing to prepay for a longer period, you can take advantage of special pricing options that can help you save even more on your partnership with us.
Choose What Works Best for You
Whether you prefer the ease of monthly payments or want to capitalize on the cost savings of annual or multi-year prepayments, our partner has you covered. We want to ensure that our payment options work for you and your business so you can focus on what’s important – growing your business.
Thank you for choosing our partner for your business needs. If you have any further questions about our payment options, please don’t hesitate to contact our customer support team. We are always happy to help.
How do I support my customers?
How to Use Your Partner Account to Provide Exceptional Support
As a Reseller or Whitelabel Partner, you can access a special Partner Account that allows you to log in as any user of your customer Accounts. This Partner Account allows you to see precisely what your users see, making it easier to provide them with the needed assistance.
You can troubleshoot issues, configure settings, and offer personalized support by logging in as your customers. This feature gives you a comprehensive understanding of the platform from your customers’ perspective, enabling you to address their concerns more effectively.
How This Feature Benefits You
Having a Partner Account allows you to provide exceptional support to your customers. By logging in as them, you can troubleshoot issues and configure settings on their behalf, saving them time and effort. This feature also allows you to offer personalized support, as you can see exactly what your customers are experiencing and tailor your assistance accordingly.
Also, our dedicated Yodeck Support Team is always available to help you. If you encounter any difficulties or need more help, please feel free to escalate the issue to us; we will be more than happy to help you. Our team is knowledgeable, responsive, and committed to ensuring your success as a Reseller or Whitelabel Partner.
Partnering with Yodeck for Success
With the combination of the Partner Account and our reliable support, you can confidently provide top-notch service to your customers and build strong, lasting relationships. We are here to support you every step of the way.
Thank you for choosing Yodeck as your digital signage solution. We are committed to helping you succeed as a Reseller or Whitelabel Partner. If you have any more questions or need help, please don’t hesitate to contact our Support Team.
How long does it take to set up my partner site?
We understand the importance of keeping your Partner’s site up and running quickly. Our dedicated team of experts is committed to delivering results efficiently and effectively.
With our streamlined processes and extensive experience, we guarantee that your Partner’s site will be completed within the timeframe of 1-2 business days.
Rest assured, we will work diligently to ensure a smooth and seamless transition, providing you with a high-quality, fully functional website that meets all your requirements.
Yodeck Partner Network FAQ
Info
Find helpful information about Yodeck’s Partner Programs and answers to frequently asked questions.
Contact us!
Contact us, and you could be the next Yodeck Partner!
Can I pay annually as a partner?
Right now, our Partner’s pricing model is monthly invoicing. But annual or multi-year prepayments are also an option, and additional discounts are offered!
What are the different types of Yodeck Partners?
Yodeck Affiliate
Affiliates direct sales to https://www.yodeck.com/ or may directly sign up customers on the Yodeck platform. After the customer has reached the Yodeck site or app, affiliates will not interact with the customer. Affiliates do not bill or provide any service to customers. They only bring in new signups to Yodeck. When a tracked user signs up for a subscription, all payments are considered when calculating the affiliation fees.
Yodeck Reseller
- Sell the Yodeck service directly to their customers and support them throughout the deployment and operation of the service.
- Sign up and bill their customers directly, while Flipnode LLC bills Resellers for the services provided at a discounted rate.
- They are expected to provide local purchasing and assembly of Yodeck Players. Although not mandatory, this allows for higher service discounts for resellers. They may provide Yodeck Players for free, as a lease, or offer them to customers for purchase. They may also provide additional equipment (TV sets, TV mounts, cables, network equipment, etc.) and installation services, directly or through a subcontractor, to provide a complete solution to their customers.
- They are required to provide Yodeck support services to their customers through their Partner Account. These must include remote support of Yodeck installations and may consist of on-site support services. Providing a wholly managed service over Yodeck is also an option, where the Partner manages the customer’s account, and the customer never has to deal with Yodeck directly.
Yodeck Whitelabel Partner
Whitelabel Partners are Resellers with their version of a Yodeck Portal. Users do not see Yodeck branding anywhere. Whitelabel Partners have the following benefits:
- Custom CSS, changing text or branding, even hiding whole sections of the Portal.
- Custom web address for the management Portal, e.g., https://app.yourcompany.com
- Customized SD Card image with custom branding for easy and safe SD card imaging.
Additionally, there is an annual fee for servicing a Whitelabel Partner Account.
Whitelabel Partners are free to use their own pricing policy with customers, while the published Yodeck Pricelist naturally binds Resellers that customers can see on Yodeck.com.
How long does it take to set up my partner site?
Our team will have your Partner’s site in less than 1-2 business days!
What do I need to qualify as a Yodeck Partner?
You need to be an IT or Digital Signage professional who provides Digital Signage solutions to other companies. That’s it.
Of course, there is a minimum billable volume for Resellers and another for Whitelabel Partners, but these are low. Any difference between actual volume and minimum billable volume is reimbursed as soon as you exceed this required volume, so you will not lose any money.
I want to use Yodeck for my own customers!
We are establishing the Yodeck Partner Network, which is comprised of IT and Digital Signage professionals worldwide who will use Yodeck as the technology to provide complete turn-key solutions to end customers. We have 3 levels of Partners:
- Affiliates: You bring in sales leads through ads/banners or direct contact, and you get a recurring affiliation fee, nothing more.
- Resellers: You resell Yodeck subscriptions at a discount while accessing a Partner Account on our backend to support your customers.
- Whitelabel Partners: You get everything a Reseller gets, plus your custom branding on our Portal, no mention of the Yodeck brand, and your own custom pricing.
Can I change from being a Reseller to a Whitelabel Partner?
Yodeck allows a Partner to easily switch from being a Reseller to operating as a Whitelabel Partner, and vice versa. Flipnode LLC will evaluate each switch request and proceed with a custom proposal for the switch.
Many Partners choose to start as Resellers and review our Partnership down the road to consider switching to Whitelabel. Others begin as Whitelabel from day one. We try to accommodate requests as they come in.
How do I support my customers?
If you are a reseller or a white-label partner, you will get access to a partner account. This particular account allows you to log in as any user of your customer Accounts. This way, you can log in and see exactly what your users see, making it easy for you to help them. Finally, our Yodeck Support Team is here for you. If you need help, you can escalate the issue to us, and we will assist you.
Can I use Yodeck for my customers without being a Reseller?
Short answer: Of course, but not on the Free Plan.
Here are the relevant quotes from our Terms of Service:
- One person or legal entity may not maintain or use more than one Free Account. You must use a single Account for all screens you manage through the service. Using multiple Free Accounts (which allow only one screen to be managed) to manage multiple screens is not allowed.
- Suppose you are using the service to serve your customers. In that case, you are obliged to inform Flipnode about the services you provide using the service and to whom you provide them, along with any other information Flipnode may request from you. You may be asked to sign a partnership agreement to continue your business as above.
- The Terms of Service apply in whole to (i) the Account Holder, (ii) users to whom the Account Holder has provided access to the account, and (iii) end-customers and end-users that may receive services through the service indirectly by a 3rd Party acting as a Reseller or Partner.
Essentially, what that means is that you are very welcome to provide Yodeck-based services to your customers, but they must be on a paid account, even if they only use 1 screen. To do that, there are two options:
- You (or your customer) should subscribe to the Monthly or Annual Plan for 1 (or more) screens using a credit card as if the customer were buying directly from us.
- You can contact us and get a Reseller Account (or Whitelabel) to resell the service to your customers. We will bill you (through an invoice), and you will bill your customers.
How can I enable my site’s Web, Brightsign, Android, Tizen, WebOS, and FireOS players?
You can access your site’s settings and enable the relevant options in the Functionality section, as shown below.
Enable this option on your site to allow accounts to create these players if the relative option is enabled.
Enabling Player Types
To enable these player types for a specific account, you must find your client’s account via your site settings.
In the client’s account Players section, enable the relevant option and save the form; that specific account will be able to create the relevant player type under his account.
How do I create an Onboarding and a Layout Template account for my site?
You can set up dedicated Onboarding and Layout Template accounts, which will hold custom media assets, apps, and layout templates to streamline your customer onboarding and layout creation processes.
- Onboarding Account: All media assets and apps added to this account will serve as onboarding content for new customer accounts.
- Layout Templates Account: Layouts created in this account will serve as reusable templates for your customers’ gallery.
When you create these special user accounts (for example, containing custom items like “App A” or “Layout A”) and link them properly, new customer accounts under your site will automatically inherit these custom elements along with the default Yodeck apps and layout templates.
Setup Instructions
- Create new user accounts under your site, each using a distinct email address.
- Go to your site’s settings and navigate to the Functionality section.
- Add the email addresses of your Onboarding and Layout Template accounts in the appropriate fields.
- Save your settings.
Notes
💡 Existing customer accounts will not automatically inherit any newly created custom apps or layout templates. Only new accounts created after these customizations will benefit.
💡 If you later add more custom apps or templates to the Onboarding or Layout Template accounts, only newly created customer accounts will inherit these additions. Existing customer accounts will retain the original set of custom apps and templates they inherited initially.