Upon completion of the initial download of your content on your Player, a “Preparing Content” message will appear in the bottom right corner of your screen.
This message signals that your content is undergoing encoding and rendering processes to transform it into a continuous stream optimized for your specific settings and screen resolution.
During this stage, various elements such as video quality, audio synchronization, and playback settings are fine-tuned to ensure an optimal viewing experience on your Player.
💡Do not reboot the player at this stage. If the Preparing content appears for more than 30 minutes and the player is not displaying anything other than a black screen, please contact our Support team!