If the SSO authenticator (Okta, Microsoft, etc) is down and you cannot access your account at Yodeck via SSO, the account owner or the account administrator can send us a request at support@yodeck.com, and we will deactivate the SSO for your account.
After the deactivation, the authentication process will be executed via the Yodeck.
*All users should ask for new passwords via the password reminder process.