Skip to content
yodeck digital signage
  • FAQ
  • Support Center
  • Contact
  • Home
  • Getting Started
    • Portal Overview
      • Overview of the Yodeck Portal
      • Pushing Changes to Screens
      • Help Icons
    • Creating a Yodeck Player
      • Creating a Yodeck Player - Introduction
      • Creating a Yodeck Player based on Raspberry Pi 4
        • Downloading and using Etcher
        • Yodeck Raspberry Pi Compatibility Chart
        • Creating a Yodeck Player based on Raspberry Pi 4 - Introduction
        • Raspberry Pi Comparison
        • What is the Yodeck Player?
        • Notes for the Raspberry Pi 4
        • Connect the Yodeck Player to a WiFi using your mobile phone by scanning a QR code
      • Creating a Yodeck Player based on Raspberry Pi 5
        • Creating a Yodeck Player based on Raspberry Pi 5 - Introduction
        • Raspberry Pi 5 Limitations
      • Creating a Yodeck Player based on Chrome browser
        • Setting up a Yodeck Web Player
        • Comparison Table RPi vs Web player
        • Web Player Chrome Extension and PWA
      • Create a Yodeck Android Player
        • Create a Yodeck Android Player - Introduction
        • Setting up an Android player with the Yodeck Software (via APK)
          • Setting up an Android player with the Yodeck Software (via APK--Android 7 or earlier)
          • Install Yodeck in Android with Setup Helper
          • Setting Up Remote Device Management (RDM) on a Sony Bravia Professional Display with the Yodeck Android (APK)
          • Setting Up Remote Device Management (RDM) on a Sharp ME Display with the Yodeck Android (APK)
        • Creating a Yodeck player based on Android
          • Setting up an Android player with the Yodeck Software (from Play Store)
          • Tested and Approved Android Devices
          • Android Limitations
      • Create a Yodeck Amazon Player
        • Create a Yodeck Amazon Player - Introduction
        • Setting up a Yodeck Amazon FireOS Player
        • Creating a Yodeck Player based on Amazon FireOS TV/Stick
          • Setting up a Yodeck Amazon Signage Stick Player
          • Amazon FireOS Limitations
      • Creating a Yodeck Player based on Brightsign
        • Setting up a Brightsign player with the Yodeck Software
        • Comparison Table Raspberry Pi vs Brightsign player
        • Supported Brightsign Players
      • Creating a Yodeck Player based on Tizen
        • Samsung SSSP / Tizen Supported Devices
        • Setting up a Tizen player with the Yodeck Software
        • Tizen Limitations
        • Update the firmware version on your Samsung Tizen TV
      • Creating a Yodeck Player based on webOS
        • Setting up an LG webOS player with the Yodeck Software
        • LG webOS Supported Devices
        • LG webOS Limitations
      • Creating a Yodeck Player based on Windows
        • Setting up a Windows player with the Yodeck Software
        • Windows Supported Devices
        • Installation Guide of WMIC Utility for Windows 11
        • How to uninstall the Windows application
      • Creating a Yodeck Player based on ChromeOS
        • Setting up a Yodeck ChromeOS Player
        • ChromeOS Limitations
    • Getting Started FAQs
    • Logging into the Yodeck Portal and creating an account
  • Navigating the Platform
    • Main Menu Overview
    • Dashboard Overview
    • The Dashboard
  • Media & Apps Management
    • Media Overview
      • Supported File Extensions
    • Media Library
      • Audio Assets
      • Documents
      • Images
        • Gallery
        • Images Introduction
      • Videos
        • How to create a simple Video-wall with Yodeck
        • How to setup an HDMI video feed input or connect a USB camera (Video Input)
        • Recommended USB devices
        • Videos Introduction
      • Web Pages
        • Web Pages Introduction
        • Web Scripting Engine & Webpage Recording Tool
          • Hide Cookie Banner - Script Automation (BETA) 
          • Webpage Recording Tool
          • Web Scripting Engine
            • Scripting Engine Reference
            • Scripting FAQ
            • Scripting Templates
            • Tutorial - Google Analytics
            • Tutorial - How to remove the cookie pop-up from your web page media
            • Useful Scripts To Use
            • Mask your credentials at the Scripting Engine text field
    • Media Management FAQs
    • Apps
      • Apps Introduction
      • Available Apps!
      • App Compatibility Table
      • Weather Apps
        • Current Weather
        • Daily Weather
        • Hourly Weather
        • Weather Radar
        • Weather Wall
      • Time Apps
        • Analog Clock
        • Counter Down
        • Counter Up
        • Date & Time
        • Word Clock
        • World Clock
      • General Apps
        • Bonusly
        • BambooHR
        • Ticker
        • Google Slides
        • DSMenu
        • TV Source
        • Teams Celebrations
        • Google Sheets
        • WiFi Share
        • Embed
        • Player Basic Info
        • Google Traffic
        • Waze
        • Birthday Notification
        • PosterMyWall
        • WikiQuotes
        • QR Code
        • Online Slideshow
        • Rich Text
        • Interactive Kiosk
          • Custom Keyboard Guide for Interactivity
          • Interactive Kiosk - Introduction
      • News Apps
        • Al-Jazeera RSS
        • Bloomberg News
        • BBC RSS
        • CBC RSS
        • CNN RSS
        • CTV News
        • ESPN RSS
        • Fox News
        • Google Alerts
        • Google News RSS
        • NU.nl News RSS
        • SharePoint News
        • Sky News RSS
        • The Guardian RSS
        • The New York Times
        • The Wall Street Journal
        • Yahoo
        • Custom RSS
      • Social Apps
        • Facebook
        • Instagram
        • LinkedIn
        • Twitter
        • Taggbox Display
        • Microsoft Teams Town Hall
        • Walls.io
      • Calendar Apps
        • Calendar Apps Introduction
        • Google Calendar
        • Outlook Calendar
        • Daily/Weekly Calendar
        • Monthly Calendar
        • Calendar Events Feed
      • Dashboard Apps
        • Power BI
        • Google Looker Studio
        • SmartSheet
        • Airtable
        • Tableau JWT
        • Cyfe
        • My Dashboard
        • Asana
        • Tableau
        • Google Analytics
        • Xero
        • Fathom
        • Shedul
        • Trello
        • Zoho
        • Baremetrics
        • Putler
        • ChartMogul
        • Chargebee
        • Zenkit
        • Grafana
        • Display "ServiceNow" Data on Your Screens Using Yodeck’s Grafana App
        • Monday.com
        • Jira
        • Power BI with Service Principal
          • Power BI with Service Principal - Introduction
          • Power BI with Service Principal - Identity Requirements
      • Business Tool Apps
        • Canva
        • Notion
        • Qube
        • Planner App
        • SharePoint
        • Teams Channels
        • Microsoft Teams Rooms
        • Viva Engage
        • Zoom Rooms
      • Interactivity Apps
        • Interactive Kiosk
        • Interactive Library
      • Custom Apps
      • Custom App Developer Guide
        • Static Apps
        • Custom Apps Introduction
        • UI Form Definition for Custom Apps
        • Building a Web App
        • App Codes & Examples
          • Display Public IP (sample App)
          • The Simple Clock
          • Shedul (sample App)
          • Trello (sample app)
          • Current Weather
          • Digital Clock (sample App)
          • Monthly Calendar
          • Calendar Events Feed
          • Date&Time App Code
          • Daily Weather App Source Code
          • ChartMogul (sample app)
          • Sample Web Widgets
          • Sample HTML Widgets
          • Tutorial - Your 1st Widget
          • Baremetric (sample app)
          • Hourly Weather App Source Code
          • Google Calendar (Sample App)
          • Count Down/Up
          • Rich Text (Sample App)
          • RSS Custom
        • Building an HTML App
          • Analog Clock (sample App)
          • 4. Adding Transparency (Optional)
          • 3. Making the Clock Efficient
          • HTML App API
          • HTML App Packaging
          • Player HTTP API
          • 2. Add Options to the Clock App
          • 5. Zipping and Uploading the Custom Sample Clock
      • Add-ons
        • Yodeck Assurance
        • Embeddable Feeds - Add-on
          • Embeddable Feeds
          • Counting Embeddable Feeds' Views
    • Apps Management FAQs
    • Media Availability
  • Content Management & Scheduling
    • Playlists
      • Playlists Introduction
      • Managing Playlists with Folder View ON
      • Interactive Playlist
      • Playlist of Layouts
      • Tag-Based Playlist [Premium & Enterprise Plans only]
      • Sub-Playlists [Premium & Enterprise Plans only]
      • Import CSV [Premium & Enterprise Plans only]
      • Google Drive Playlist
      • OneDrive Playlist
      • SharePoint Playlist
      • Dropbox Playlist
        • Dropbox Playlist Introduction
        • Dropbox - OneDrive - SharePoint - Google Drive - Google Photos Supported Media Formats
      • Playlists' FAQs
    • Layouts
      • Getting Started with the Yodeck Layout Editor
      • Using Templates in the Layout Editor
      • Editing and Customizing Content in the Layout Editor
      • Working with Screen Sizes and Aspect Ratios in the Layout Editor
      • Locking Elements and Controlling Access in the Layout Editor
      • Advanced Settings and Scheduling Layouts in the Layout Editor
      • Branded Templates: Create and Manage Reusable Layout Designs
      • Layouts' FAQs
    • Schedules
      • Schedules Introduction
      • Examples of Schedules
      • Turned Off option - How to Turn your TV On and Off
      • Scheduled Availability
      • Schedules' FAQs
    • Prioritization of Content Types
  • Screen & Device Management
    • Screens Overview
      • Screens Overview Introduction
      • Location
      • Basic Info
      • Status
      • Media Filtering
      • Screens Table Manual
      • Working Hours
      • Screen Takeover
    • Adding & Managing Screens
      • Screen Email Notifications
      • Sound/Display
        • Sound/Display Introduction
        • Support for LED board screens and billboards
      • Network
        • Network Introduction
        • Proxy
        • Static IPs
        • Keeping Your Players on Time by Configuring an NTP Server
        • Wireless
          • Configuring your player's WiFi network by editing the SETTINGS.TXT file
          • Configuring your WiFi network using an Ethernet cable
          • Quickly connect your Yodeck player to your WiFi network by using the WiFi wizard
          • Wireless Introduction
        • 3G/4G/LTE
          • Advanced Configuration for 3G / 4G / LTE modems
          • 3G/4G/LTE Introduction
    • Assigning Content to Screens
      • How to quickly assign content to your Screens
    • Monitoring Screen Status
    • Advanced Screen Options
      • Advanced Screen Options Introduction
      • On-screen Messages
      • Timed Events
      • Customization
        • Custom arguments/policies for Chromium
        • Customization Introduction
        • How to add custom proxy settings per Web Page using the Advanced Player Directives
      • Security
        • Security Introduction
        • Custom Certificates
        • Encrypt Player Storage [Enterprise Plan only]
        • Lock Down Player [Enterprise Plan only]
    • Interactivity
      • Interactivity Introduction
      • GPIO-Triggered Signage with Yodeck
        • GPIO Demo App: ON/OFF Trigger Example
        • GPIO HTTP API
        • GPIO Technical Documentation
        • Introduction to GPIO-Triggered Signage with Yodeck
    • Screen FAQs
  • User & Account Settings
    • Users & Groups
      • Users
      • Custom Roles
      • Groups
    • Account Settings
      • Account settings Introduction
      • Playback Reports
      • Volume Schedules
      • Security Policies
      • Audit Log
      • Custom Fonts
      • Players Boot Logo
      • Emergency Alerts
        • Default Emergency Alert Types
        • Common Alerting Protocol (CAP) Integration
        • National Weather Service Alerts
        • Emergency Alerts Introduction
      • Single Sign-on (SAML 2.0)
        • How to configure SSO with Salesforce
        • Introduction to Single Sign-on (SAML 2.0)
        • How to configure SSO with ADFS
        • How to configure SSO with Azure Active Directory (Microsoft Entra)
        • How to configure SSO with G Suite
        • How to configure SSO with OneLogin
          • How to configure SCIM with OneLogin
        • How to configure SSO with Okta
          • How to configure SCIM with OKTA
        • How to configure SSO with Azure Active Directory (Microsoft EntraID)
          • How to configure SCIM with Azure directory (EntraID)
    • Workspaces
      • Workspace Hierarchies
      • Workspaces Introduction
    • User & Account FAQs
    • My User Profile
    • Yodeck Unlimited Access Period
    • Subscriptions & Billing
    • Canceling Your Subscription and Deleting Your Account
  • Help & Troubleshooting
    • Help Menu Overview
    • Troubleshooting
      • Issues with Logging into Yodeck Portal
      • Step-by-Step Troubleshooting Guide
    • Help & Troubleshooting FAQs
      • Tech FAQs
      • General FAQs
  • Best Practices
    • Best Practices Overview
    • Coming Soon!
  • Partner Portal
    • Partner Administrative Console
      • Introduction to Partner Administrative Console
      • Invoices
      • Recent Actions - Support/Download Links - Contact Us
      • Staff Permission Roles
      • Magic Write – Site Admin Guide (White Label Partners & Resellers)
      • Quick Links
        • Order Form for Partners
        • Quick links - Introduction
      • Applications
        • 2.5 My Users
        • Applications Introduction
        • 2.2 Site Settings
        • 2.3 Accounts
        • 2.4 Devices
        • 2.1 Audit Logs
      • Creating Whitelabel Playlists
        • Create a Whitelabel SharePoint playlist
          • How to configure the SharePoint Playlist to your client's account
          • Introduction to Creating a Whitelabel SharePoint playlist
        • Create a Whitelabel OneDrive playlist
          • How to configure the OneDrive Playlist to your client's account
          • Introduction to Creating a Whitelabel OneDrive playlist
        • Create a Whitelabel Dropbox playlist
          • How to configure the Dropbox Playlist to your client's account
          • Introduction to Creating a Whitelabel Dropbox playlist
        • Create a Whitelabel Google Drive playlist
          • How to configure the Google Drive Playlist to your client's account
          • Introduction to Creating a Whitelabel Google Drive playlist
    • Partner Portal FAQs
    • Introduction to Yodeck Partner Manual

HOME Yodeck User Manual Help & Troubleshooting Troubleshooting

Step-by-Step Troubleshooting Guide

Last updated on April 3rd, 2026

Troubleshooting

Last updated on February 11th, 2026

Issues with Logging into Yodeck Portal

Last updated on December 7th, 2020

  • Homepage
  • General
    • What is Digital Signage
    • Free Signage Software
    • Raspberry Pi Signage
  • Product
    • Features
    • Apps
    • Free Signage Templates
    • Solutions
  • Support
    • Contact
    • Support Center
    • Give Feedback
    • FAQ

Copyright © 2015-2026 Flipnode LLC | All rights reserved.