Table of Contents
Overview
Yodeck Assurance is a premium hardware protection add-on service that provides continuous, enterprise-grade coverage for your Yodeck Players (RPis). Designed for organizations that rely on digital signage for critical communication, it goes far beyond the standard warranty to keep your screens running smoothly with minimal disruption. With Yodeck Assurance, you get lifetime hardware coverage, priority replacements, and free global shipping. This ensures your digital signage network stays up and running, even when hardware issues occur.
Launched in October 2025 as part of Yodeck’s growing add-ons ecosystem, Yodeck Assurance reflects our commitment to reliability, scalability, and worry-free digital signage management for businesses of every size.
Key Benefits
You can click on all three tabs below to view the key benefits of Yodeck Assurance.
Your coverage lasts for as long as your subscription is active, providing complete protection and peace of mind.
- Extended Protection: Coverage continues beyond the 1-year standard warranty for the full duration of your subscription.
- Comprehensive Hardware Coverage: Includes internal component failures such as processors, memory, and storage.
- Thermal and Power Protection: Covers issues caused by typical heat exposure or standard power fluctuations.
- Budget-Friendly: Predictable operational costs with no surprise expenses.
Get your replacement device quickly and minimize downtime.
- Fast-Track Processing: Yodeck Assurance claims receive priority handling.
- Ship-First Policy: We ship you a replacement device before you return the defective one.
- Simplified Verification: Our system automatically identifies covered devices.
- No Approval Delays: The pre-approved process removes waiting time for claim authorization.
Experience a smooth and worry-free replacement process, wherever you are.
- Free Two-Way Shipping: No extra shipping or handling costs.
- Worldwide Availability: Service applies across all supported regions.
- Expedited Delivery: Priority carriers ensure faster replacement delivery.
- Tracking and Notifications: You receive automatic updates at every shipment stage.
- Effortless Returns: We always provide prepaid labels and packaging instructions.
How Yodeck Assurance Works
When a player develops a hardware issue, the process is simple and fast:
- Verify the Issue: Use our troubleshooting guides or contact Yodeck Support.
- Report the Problem: Reach out via email, chat, or phone.
- Coverage Check: Our system instantly confirms your device’s Assurance status.
- Priority Handling: Your case is flagged for expedited service.
- Replacement Shipment: We prepare and ship a new player immediately.
- Delivery and Return: You can use the prepaid label to return the old unit within 30 days.
- Case Closure: Once we receive the return, we automatically close your case.
Coverage Details
What’s Covered
- Hardware failures caused by internal component defects
- Processor, memory, storage, or connectivity malfunctions
- Thermal or electrical issues under normal use
Eligibility
- Applies to all Yodeck Players purchased directly or through authorized resellers
- Coverage starts immediately upon subscription
- No waiting period or extra activation steps
What’s Not Covered
- Physical or accidental damage
- Water exposure or extreme environmental conditions
- Misuse, modification, or intentional damage
- Theft, loss, or cosmetic-only issues
- Third-party or self-built hardware
Pricing – Simple & Transparent
Yodeck Assurance is affordable, predictable, and scales effortlessly with your deployment.
- Flat Rate: $1 per player per month or $12 per player per year
- Automatic Billing: Integrated into your existing Yodeck subscription
- No Hidden Fees: No deductibles or service charges
- Volume-Friendly: The same per-player rate, regardless of account size
- Cost-Effective: Helps you avoid maintaining spare hardware
Activating and Managing Yodeck Assurance
Activating Yodeck Assurance
You can activate Yodeck Assurance in just four simple steps:
- Log in to your Yodeck Account.
- Go to Account Settings → Add-ons Library.
- Select Yodeck Assurance and review the coverage details.
- Confirm your subscription.
Your protection begins immediately, covering all eligible Yodeck Players linked to your account.
Managing Your Coverage
You can easily add, remove, or review Yodeck Assurance coverage at any time.
- Account-Wide Coverage: Automatically applies to all players in your account.
- Prorated Billing: Adjusts automatically when new devices are added.
- Refunds: Receive prorated credits if canceled mid-cycle.
- Automatic Renewal: Renews with your main Yodeck subscription for continuous protection.
- Self-Service Control: Manage everything from Account Settings → Add-ons Library.
Administration Features
You can click on all three tabs to access Yodeck Assurance’s administrative features.
- Centralized Dashboard: Manage all covered devices directly in Yodeck.
- Automated Tracking: Coverage is automatically logged in the system.
- Replacement Reports: Track device history and claim activity.
- Documentation Access: Maintain replacement records for audits.
- API Support: Integrate coverage data into your IT systems.
- Consistent Coverage: The same protection for every site.
- Flexible Shipping: Send replacements to any registered address.
- Local Management: Allow site managers to initiate claims.
- Scalable Coverage: Automatically adjusts as your network grows.
Why Choose Yodeck Assurance
| IT & Technical Teams | Business & Operations Teams | Enterprises & Multi-Site Networks |
| Maintain uptime and minimize disruption. | Protect your digital signage investment. | Get global coverage with centralized control. |
| Simplify device lifecycle management. | Keep communications consistent and reliable. | Enjoy enterprise-level response times. |
| Replace failed units without budget approvals. | Avoid unplanned expenses and repair delays. | Access compliance-ready documentation for audits and SLAs. |
| Eliminate the need for spare on-site stock. | Focus on your content, not on hardware management. |
F.A.Q.s
Got questions? We’ve got answers! This section addresses common questions about the Yodeck Assurance add-on.
Which devices are eligible?
All Yodeck Players purchased from Yodeck or authorized resellers. We do not include third-party hardware or custom-built hardware in the coverage.
How does Yodeck Assurance differ from the standard warranty?
The standard warranty lasts one year. Assurance offers continuous coverage, priority replacement, and free two-way shipping.
Can I cover only specific players?
No. Yodeck Assurance covers all players in your account for consistency and simplified management.
How many replacements can I request?
There is no fixed limit on legitimate hardware replacements, but unusual failure patterns may prompt a review.
What happens if I cancel?
Coverage remains active until your billing period ends, after which your players revert to standard warranty coverage.
How quickly do you deliver replacements?
Typically, within one to three business days in most major regions.
Can I enable Yodeck Assurance later?
Yes. You can activate it whenever you choose, and it will immediately cover all eligible players.
How do I return a defective player?
Each shipment includes a pre-paid label and return instructions. Simply pack the device securely and drop it off.
Customer Success Stories
Click on each arrow below to expand and read the Customer Success Stories!
Regional Healthcare Network
After deploying Yodeck in 120 clinics, this healthcare provider added Yodeck Assurance to ensure uninterrupted patient communication. When three players failed during a campaign, replacements arrived in less than 24 hours.
National Retail Chain
Operating over 500 stores, this retailer reduced screen downtime by 78% and eliminated the need to maintain local backup players.
Global Enterprise Team
A multinational corporation with 35 offices achieved 99.8% uptime through Yodeck Assurance, allowing its small IT team to manage global operations efficiently.
Need Help?
For personalized guidance or to discuss Yodeck Assurance for your specific deployment, contact our Support Team or your Account Manager.
We’re here to help you maintain reliable, uninterrupted digital signage across your network.