Wall plugs

There’s no denying that digital signage is a vital retail sales tool for telecom companies these days. But a new, exciting trend is emerging, telcos selling digital signage.

Retail digital signage is now fast becoming the “go-to” service for telecom operators to add to their ever-expanding portfolio of services with tremendous growth opportunities. And this is only good news for the industry. Why is it happening, though? Simple really. It’s down to telcos’ never-ending search for new revenue streams to counter the drying up of traditional or older ones.

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The answer is in the cloud

Increasingly, telecom operators are looking to the cloud to create and/or acquire smart new services which they can resell to their end customers in the B2B sector. They are doing this because cloud services can leverage their existing infrastructure, workforce, and market reach. And this is where digital signage is a perfect fit.

What is a digital telco?

As mentioned, most telecoms are using new technologies to redefine the way they operate and have embraced the concept of using B2B digital signage as customers. And this is something that has helped grow the industry no end. Their high-traffic stores offer a perfect platform for executing best-in-class marketing campaigns via multiple displays and effective sales signage. For example, rich media content shown on video walls can create engaging in-store experiences which can drive offline sales as well as brand awareness.

Even though digital signage is just about everywhere in daily life, however, it remains a largely untapped resource to many small and medium-sized businesses. A lot of companies are still trying to work out how to use and monetize digital signage effectively.

Digital Signage

Telcos selling digital signage: a perfect match

And here is where things get interesting. Digital signage providers (like Yodeck which is among the best digital signage companies) are making inroads in pressing the case for its multiple benefits. But now huge mobile operators are beginning to bang the drum as well. Especially in the United States, where leading mobile operators AT&T, Verizon and Sprint are all reselling white-label digital signage solutions in their B2B product portfolios.

If you think about it, it makes perfect sense. Telcos already have an ideal best practice case study to show their customers – their own stores. More than this, they can leverage their existing infrastructure, workforce, and market reach to maximum effect.

Although digital signage is itself a relatively small market, it represents a great chance for telcos to gain experience in targeted advertising. Something which will help them understand how they can monetize their large customer bases to open more substantial opportunities. Telcos selling digital signage.

Telcom Signage

What can they leverage?

What makes digital signage specifically an attractive option for telcos then? A lot, actually. Before we get there, though, it’s important to understand what telcos bring to the table which makes them an attractive SaaS reseller in general. Here we go then:

Datacenters & network infrastructure

  • May leverage existing infrastructure for lowering costs, if possible by the SaaS of course.

Strong brand

  • SaaS providers usually do not have strong brands. This is particularly the case for digital signage B2B vendors, who are rarely known outside the industry. A strong brand can provide the confidence required for investing into a particular service like digital signage. It is important for mass marketing for reaching the emerging low-end of the market (SOHO & SME segments).
  • Most SaaS can be white-labeled, increasing brand strength and providing freedom for alternative pricing and value propositions.

Call centers with 1st/2nd level support

  • Due to the man-power and processes to resolve 90% of the issues over the phone, 24/7, call center digital signage makes telcos the perfect reseller option.

Large existing customer base

  • Telcos have huge customer bases, ripe for up-selling and cross-selling exciting new SaaS and solutions for companies which make their lives easier or help grow their business.
  • Horizontal SaaS business solutions, like digital signage from telcos, for example, can be sold to almost all enterprise customer segments, in any industry.

Big marketing budgets

  • Despite the drying up a revenue streams, Telcos still have significant marketing budgets which they can use to promote specific innovative business products.

Billing and Collection

  • Subscription-based billing matches both the telco service model and SaaS.
  • Payment collection is much more efficient and straightforward.

Considering all of the above, it’s easy to understand why web-based SaaS are prime targets for telcos to reap and sow the benefits as resellers. That’s why there are already many telcos selling digital signage in some markets. Digital signage for call centers and telecommunication signs are a big thing and an important growth opportunity. Next week, in part two we’ll examine the specific case for the marriage between digital signage and telcos signs. And we’ll look at why some consider it a goldmine of opportunity for both parties.