1. Promo Offer Overview
Yodeck is offering a limited-time promotional package for new customers transitioning to Yodeck with 15 or more screens. The offer includes free Yodeck Assurance on all Yodeck Players and dedicated 15 hours Solutions Engineering support to assist with their transition to Yodeck.
New customers who subscribe to an annual Yodeck plan with a minimum of 15 screens during the Promo Period will receive:
- Free Yodeck Assurance on all Yodeck Players (Raspberry Pi) ordered directly from Yodeck; and
- 15 hours of Solutions Engineering support to assist with the transition process.
By participating in this Promo Offer, you agree to be bound by these Terms & Conditions and any decision Yodeck may make regarding this Promo Offer at its sole discretion.
2. Promo Validity
The offer is valid for subscriptions made between 21 September 2026 and 31 December 2026 (the “Promo Period”). Purchases outside this period will not receive the offer. Only annual subscriptions qualify.
3. Eligibility
Available to new Yodeck customers (“Eligible Customers”) who:
are not existing Yodeck subscribers at the time of sign-up,
subscribe to an annual Yodeck plan, with a minimum of 15 screens, and
order Yodeck Players (Raspberry Pi devices) directly from Yodeck.
Service provision remains subject to the Yodeck Terms of Service at https://www.yodeck.com/terms-of-service/. For the purposes of this Promo Offer, “Yodeck Players” means only Raspberry Pi hardware devices supplied directly by Yodeck, and does not include any other computer or hardware device operating on Yodeck’s software.
4. Solutions Engineering Support
Eligible Customers will receive dedicated Solutions Engineering support hours to assist with their transition to Yodeck:
- 15 hours of Solutions Engineering support.
- Hours consist of both calls with the customer and backend support (hours given to the account without the customer’s direct participation).
Support hours must be scheduled through Yodeck’s designated process. In case of unused hours, these hours expire 3 months after the subscription start date and cannot be carried over, transferred, or redeemed for cash or credit.
5. Yodeck Assurance Coverage
Eligible Customers will receive a 10-year extended warranty on their Yodeck Players, which includes:
Coverage for defects in materials and workmanship.
“Lifetime” Extended Warranty: Eligible Customers can return their Yodeck Player at any time within 10 years of the registration date on the Yodeck portal, subject to the limitations in clause 7, and receive a replacement device at no extra cost (shipping costs as set out in clause 6). A replacement is covered only for the remainder of the original 10-year period and does not start a new one.
Priority Shipping: following completion of troubleshooting and approval of the replacement, Yodeck manages approved replacements on priority.
Fast-Track Replacement: once approved and the original unit has been returned to and received by Yodeck, Yodeck ships the replacement promptly.
6. Yodeck Assurance Terms and Process
Eligible Customers must contact Yodeck Support to report any device issue. Eligible Customers are responsible for shipping costs to return a defective device. Yodeck covers shipping for the replacement unit.
Troubleshooting must be performed as per Yodeck’s guidance before approval for replacement. Warranty coverage starts from the registration date of the player on the Yodeck portal. Yodeck Players must be registered in the Yodeck portal for the extended warranty to activate.
7. Yodeck Assurance Limitations and Exclusions
Warranty does not cover:
- Physical damage, unauthorized modifications, or misuse of the device.
- Devices not returned to their original condition (for replacements).
- The extended warranty applies only to the original purchaser and is non-transferable.
For the avoidance of doubt, a replacement is available only for Yodeck Players that are defective in materials or workmanship, and not for devices returned for any other reason.
8. Usage Limitations
This offer is available to new Yodeck customers only and cannot be combined with any other promotion, discount, or offer unless explicitly stated otherwise. The offer applies exclusively to screens purchased as part of this promotional subscription.
The Yodeck Assurance is only applicable to Yodeck Players purchased directly from Yodeck. For the purposes of this Promo Offer, “Yodeck Players” means only Raspberry Pi hardware devices supplied directly by Yodeck, and does not include any other computer or hardware device operating on Yodeck’s software.
9. Additional Terms
These Terms supplement and are subject to the Yodeck Terms of Service at https://www.yodeck.com/terms-of-service/. In case of conflict as to the warranty period or support entitlements for Eligible Customers, these Terms prevail. Free Yodeck Assurance and Solutions Engineering support hours are granted only to new customers and cover only Yodeck Players ordered directly from Yodeck.
10. No Entitlement and No Liability
Participation in the Promo Offer is voluntary and discretionary and does not create any right, entitlement, or obligation on the part of Yodeck unless and until a qualifying subscription is accepted by Yodeck. Yodeck reserves the right to modify, suspend, cancel, or terminate the Promo Offer or these Terms at any time and for any reason it deems necessary, acting in its sole and absolute discretion and without prior notice to, or the consent of, any participant, applicant, prospect, customer, or other person. To the maximum extent permitted by applicable law, Yodeck shall have no liability of any kind, whether in contract, tort, or otherwise, to any participant, applicant, prospect, customer, or other person arising out of or in connection with the Promo Offer or its modification, suspension, cancellation, or termination, including for any claim or any loss, cost, damage, or expense incurred in reliance on the Promo Offer. Any such modification, suspension, cancellation, or termination applies prospectively only and does not affect the benefits already granted to an Eligible Customer whose qualifying subscription has been accepted by Yodeck.