Important Announcement

Table of Contents

1st Email

Dear Customer,

I hope this message finds you well.

I wanted to inform you of a current issue affecting the display of Power Bi on your screens. Currently, some of your PowerBI reports may not work on your Yodeck screens powered by Yodeck Players. This is due to an unexpected update from Microsoft to PowerBI, originally scheduled for August 31st but released on June 12th, same day the announcement was made. Despite our efforts to resolve this with Microsoft, they will not be taking any immediate action.

Our engineering teams are now working intensely on a big Yodeck Player update to address the issue. No later than Thursday next week, I will provide an exact ETA on when this update will be available to be applied to your account. Hopefully, it should not take more than 1 week, although we will know for sure by Thursday.

In the meantime, we recommend converting your PowerBi reports into dashboards. This workaround has proven effective for many users, allowing for continued functionality of your PowerBi content. Please click here for a step-by-step guide on how to make this conversion.

I would like to apologize for the huge inconvenience or disruption this may have caused. Rest assured, we are doing everything in our power to address the issue fast. In case you are affected and you have any questions or requests, please do not hesitate to respond to this email or contact our support team.

Best regards,
Vangelis Mihalopoulos
CEO & Co-Founder –

2nd Email

Dear X,

Following up on my last week’s email, I wanted to provide the update I promised.

Our engineering team has worked hard over the week to complete the new version of our Yodeck Player (RPi) software that works correctly with Power BI reports. We are polishing out edges and testing it out to make sure that it works to the level of reliability that Yodeck is renown for. Although an alpha version and not tested extensively to the level of a regular release or outside of our labs, this new version should be very stable and your experience should be the same.

Please make sure that you read all of the information below.

The update will be performed remotely by us, wherever that is possible. Here are the cases where we might not be able to update a Player:

  • The Player is offline when all Players in your Account are updated.
  • The Player has the “Disable remote support (VPN)” or the “Lockdown Player” enabled.
  • The Player is connected to a network that may block remote support access to the Player.
  • You add new Players in your Yodeck Account.

In case we cannot apply it remotely, you can always manually update it using the new software we will provide, a USB flash drive, and these instructions. I will send over a reminder about the exact process next week, including guidance on how you can check the progress of the update in your Yodeck Account.

Effective immediately, you can send us Player IDs (or UUIDs) that you would like to test this new version prior to the full rollout for all Players in your Yodeck Account, so that we can apply it remotely when ready. In case you are not interested in testing it and just want the update to be deployed when made available, you do not need to send us anything.

Next Thursday, July 4th, we will start applying the update to all customers affected. The team expects this (long) process to be completed within the weekend.

During the update, playback will be interrupted. It might display technical messages and it might take 15′ to complete. The Player will need to re-download any non-PowerBI content you might be displaying. Since the start of the update, it might take 20′-30′ for playback to be back to normal. During that time, do not power-cycle or reboot Players.

On Monday, July 8th, I will follow up with an email to let you know how things went. In case there is any specific issue that needs special attention, our team may reach out to you directly. Also, it would be great if you could check things out on Monday morning and drop us an email letting us know how things went.

Finally, we expect a production-grade, thoroughly tested release of this big update in about 5 weeks from now. Your Players that will be update now will not have to be updated in that level of playback disruption; it will likely be a typical “silent” update as we usually issue them every 6 weeks. And any new Yodeck Players you order after that will have the new version pre-installed.

Once more, I would like to thank you all for your understanding, support and for working so closely with our team as we are resolving this as a lot of you have done in the past couple of weeks. If you have any questions, just respond to this email and our team will get back to you asap with answers.

Best regards,
Vangelis Mihalopoulos
CEO & Co-Founder –