Page tree
Skip to end of metadata
Go to start of metadata

The long-awaited easy WiFi Installation Wizard is here! You can quickly connect your player to your WiFi network by easily plugging a keyboard into one of the Player’s USB ports (any USB port will do) and following a few simple steps.

First of all, plug in a keyboard and hit Ctrl+Alt+F12. Wait for 5 seconds and a new screen will appear. Where a login name is required, just type the word "user" and press the Enter key on your keyboard.

After that, a password is required to be set.
There are 2 options now:

  1. If the player has not been registered yet to any account, just use this password "signagepassword" and press the Enter key on your keyboard. Make sure you have downloaded the latest SD card image (currently dated 2019-03-06).
  2. If the player has already been registered to an account, log in to your account, go to the Monitor Advanced Settings tab and find the password in the Remote Support Password field. Type that password using the keyboard and press the Enter key.

How to find the Remote Support Password:

You can find the Remote Support password in your player's advanced settings in the Security tab. If the password is in this form "$6$3Q$gCw8FZAyVg....", the password is hashed for security reasons. Do not copy-paste this text, you have to type the not hashed password that you have set earlier. If you do not remember the password that you have set, re-type a new password and click "Save". You will notice a Configuring message at the bottom of your screen. After that message disappears, try to open the WiFi Wizard one more time.

Configuration Wizard

Once you have successfully connected to your player with the temporary credentials provided above if it’s an unregistered player or with the Remote Support Password for registered accounts, you will see the screen below.
Bear in mind that you will have at least 2 minutes to complete the WiFi Wizard. After that, the player will resume playback.

Select the "Configure WiFi" option and press the Enter key on the keyboard. There are 3 other options in this screen such as "Edit SETTINGS.TXT", "Reboot the player" and also "Shutdown the player".

By selecting "Configure WiFi", the player will start scanning for the available WiFi networks.

After the player finishes the scanning procedure you will see all the available WiFi networks within the player's range.

Choose the WiFi network of your choice and press the Enter key. You can also configure an Enterprise WiFi network as well.

For our example, I chose the "DS Wifi Wizard" network.

Type the WiFi's password and press the Enter key.

The player will attempt to connect to the selected Wireless network. If the WiFi credentials are correct the player should connect without any issues.

After a successful connection to the "DS WiFi Wizard", you must enter the credentials you see on your screen ( as shown below: Wifi network name, Wifi Mode, Wifi Key, Network is Hidden, Checksum) in your account through the portal as well. Go to the Wireless Tab under the Monitors section in the Portal and type the credentials in the corresponding fields and click the "Save" button. 

Portal's WiFi Settings

If you do not enter the relative credentials on your account portal WiFi settings, the WiFi settings from the WiFi Wizard will be overwritten from the portal's blank fields and the player will not be able to connect to your selected Wireless network.


Make sure that the Checksum is the same as your Portal's WiFi Settings. In that way, you will be sure that the WiFi settings that you have set on your account are correct.

By clicking the "Yes" option, the player will Save the WiFi settings and will start applying the new configuration. You will notice a blinking message "Configuring" while the player is applying its configuration. Do not reboot the player in this state. If the credentials are correct, the player should connect to the selected WiFi network and appear as online on your dashboard.

  • No labels