Can also be found here:
If you click the name of a user you will be prompted to a new page with the details of that user.
To provide remote support to this user you can login and logout in their account by doing the following:
- Login: By clicking this link you will be redirected to the user's Portal and you can assist them by checking their account settings and by providing remote support.
- Logout: To Logout from the user that you have logged in to provide support, click Logout in the top-left corner of your screen and you will be redirected back to your Administrative console.